Shipping policy

Shipping Policy

At Robin in the Room, every order is prepared and packed with care before beginning its journey to you.

Where We Deliver

We currently deliver to addresses within the United Kingdom only.

Unfortunately, we do not currently offer international shipping.

Delivery Charges

We offer free UK delivery on orders over £25.

Orders below £25 are charged a standard delivery fee of £3.95.

Any applicable delivery charge will be clearly displayed at checkout before payment is completed.

Order Processing Times

We aim to prepare and dispatch standard orders within 2 working days.

Made-to-order, personalised or customised products may require additional preparation time. Where a longer processing time applies, this will be explained on the relevant product page or communicated to you after your order is placed.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, product launches or seasonal events, dispatch may occasionally take a little longer. We will contact you if we expect a significant delay with your order.

Delivery Service

Orders are normally sent using Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within approximately 2–3 working days after dispatch. This is a delivery aim rather than a guaranteed delivery time.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details where available.

Please remember that our processing time and Royal Mail’s delivery time are separate. Most standard orders should therefore arrive approximately 4–5 working days after the order is placed, although this may take longer during busy periods or where an item is made to order.

Delivery Delays

Occasionally, parcels may be delayed due to circumstances outside our control, including severe weather, postal disruption or unusually high demand within the Royal Mail network.

Tracking information may also take a little time to update after your parcel has been collected.

If your order has not arrived within 7 working days of dispatch, please contact us at steph@robinintheroom.co.uk and we will help investigate.

Incorrect or Incomplete Addresses

Please check that your delivery address is complete and correct before placing your order.

Robin in the Room cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied at checkout.

If you notice a mistake shortly after ordering, please contact us as soon as possible at steph@robinintheroom.co.uk. We will do our best to update the address, but we cannot guarantee that changes can be made once an order has been prepared or dispatched.

If an order is returned to us because the address provided was incorrect, incomplete or inaccessible, the customer may be responsible for the cost of sending it again.