Delivery Information

We know waiting for a lovely-smelling parcel is the hardest part, so here’s everything you need to know about delivery.

Where We Deliver

We currently deliver to addresses within the United Kingdom only.

At the moment, we do not offer international shipping.

Delivery Cost

We offer free UK delivery on orders over £25.

Orders under £25 will be charged our standard delivery fee, which will be shown clearly at checkout before you place your order.

How Quickly Will My Order Be Sent?

We aim to prepare and dispatch standard orders within 2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Made-to-order, personalised or customised products may take a little longer to prepare. Where this applies, we’ll make it clear on the product page or contact you after your order is placed.

During particularly busy periods, launches or seasonal events, dispatch may occasionally take slightly longer.

Which Delivery Service Do You Use?

Orders are normally sent using Royal Mail Tracked 48.

Royal Mail usually aims to deliver within 2–3 working days after dispatch, although this is not a guaranteed delivery time.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

When Should My Order Arrive?

Most standard orders should arrive approximately 4–5 working days after being placed.

This includes:

Up to 2 working days for us to prepare your order
Around 2–3 working days for Royal Mail delivery

Made-to-order and personalised products may take longer.

Has My Order Been Dispatched Yet?

You’ll receive a dispatch confirmation email once your parcel is on its way.

If you haven’t received one yet, please check your junk or spam folder before getting in touch. Those emails do enjoy hiding.

My Tracking Hasn’t Updated

Royal Mail tracking can sometimes take a little while to update after a parcel has been collected.

If your parcel has only recently been dispatched, please allow some time for the first tracking scan to appear.

My Order Is Delayed

Occasional delays can happen due to severe weather, postal disruption or unusually busy periods within the Royal Mail network.

If your order has not arrived within 7 working days of dispatch, please email us at:

steph@robinintheroom.co.uk

Please include your name and order number so we can investigate.

My Tracking Says Delivered, but I Can’t Find It

Please check:

Around your property
Any designated safe place
With other members of your household
With nearby neighbours
For a Royal Mail delivery photograph or card

If you still cannot locate the parcel, contact us at steph@robinintheroom.co.uk with your order number.

I Entered the Wrong Address

Please contact us as soon as possible if you notice an error in your delivery address.

We’ll do our best to update it, but we cannot guarantee changes can be made once your order has entered preparation or has been dispatched.

If a parcel is returned to us because the address provided was incorrect or incomplete, you may need to pay the delivery cost for it to be sent again.